Frequently Asked Questions

Why should I use a professional locksmith company?

Rocky Mountain Locksmith bring experience and fundamental knowledge in lock, safe & security problems and are better prepared to solve security issues to your unique situation. Professional locksmiths can prescribe state of the art products that work, and more effective solutions in an efficient manner.

Will Rocky Mountain Locksmith give a specific appointment time?

We value our customer’s time. That’s why we strive to not only give you a specific appointment time, but to keep it! If we do run late, we will always call and give you the option to wait for us or re-schedule – whatever is convenient for you.

Why do I have to wiggle my keys in the lock to make it work?

As locks age over time, the pins in a lock cylinder tend to “wear” down causing your keys to stick and forcing you to “jiggle or wiggle” the key in the lock to make it work. Most likely the keys you were given have probably been “copied” several times and this, plus pin wear, can cause your lock to act like it is breaking.

Are all locks able to be picked?

No, not all locks are able to be picked. Some residential and commercial locks are high-security and pick resistant.

I can install the hardware, why not just buy it at the home center and do it myself?

Products typically sold in home stores are residential quality at best, – at worst the shelves are stacked with low end products meant to increase profits for the manufacturer and the retailer. High quality lock systems offer characteristics such as: pick and drill resistance, access control options, and protection against the unauthorized duplication of keys. The question you have to ask is what is your “peace-of-mind” really worth?

My landlord gave me the keys why should I get new ones?

It’s your stuff! When was the last time the locks were changed? If you don’t know the answer then you and your company are potentially at risk. In an effort to save money, some property management companies simply swap the locks from one unit to another and have a brand new set of keys made. A previous tenant with some time to kill could simply try his key in each door in the complex until he finds one that works.

What are the benefits, conveniences or disadvantages of having locks keyed alike or keyed different?

You can save a lot of time and even energy by keying your locks. Remember, keying all of your locks is a safe choice, since all of the locks available in the market is almost same. Whenever, you have emergency to enter into your house, you’ll know the right key from the first time.

Why do you recommend locks that seem so expensive?

We have found through experience; that you get what you pay for; nothing hurts more than having to replace a cheap lockset that has worn out prematurely. At (Your Name) Locksmiths, we believe that you should only have to pay once for your security needs. Purchasing the very best hardware you can afford, will keep your security needs cost effective.

I am moving into a new home, should I rekey the locks? They seem to be working properly.

The answer is YES! Everyone has someone that they trust with their house keys; this does not mean you can trust them. How many neighbors, old baby sitters, cleaning people are walking around with the key to your home? Change the locks and then give keys to people you, and you alone… trust.

Should all my locks operate on the same key?

There is no reason to have more than one key that operates all your locks. If you have more than one key, then you still need to carry both to gain access. It is a matter of convenience not to carry more than one key. It is safer to get out of your car with one key in hand to get into your home. Don’t spend unnecessary time playing with keys outside your door!

How to protect yourself from fake locksmiths?

There are many excellent locksmiths in Denver, but some con artists are trying to make a fast buck at your expense. One thing to look for is local telephone numbers, if a site is using a toll free number, then your call is probably being routed to other city and they are about to send a con artist to rip you off.  You may get a cheap quote, but you may charge many hundreds of dollars more after the work is done. Call the police if that happens and don’t let the con artist intimidate you.  

What is average response time?

Rocky Mountain Locksmith will respond to your call in a timely manner and will help resolve your needs as soon as possible. There are many locksmith web sites promising 15 minute response time.  If you look at the size of the DFW metro area along with the population and the traffic; it is very rare to get to any location in 15 minutes.